Frequently Asked Questions
Product & Mounting
How do I use a BOTL Amsterdam bike hanger?
A BOTL Amsterdam bike hanger is a handmade oak wall mount designed to hold a bicycle at the front wheel or rear wheel. The hanger can also be used as a decorative ledge for plants, photo frames or bike accessories. The Bike Hanger #1 and #2 are weight-tested up to 12.5 kg. For inspiration, visit our Instagram page or search #BOTLAmsterdam.
How do I mount a BOTL bike hanger on the wall?
BOTL bike hangers are mounted on a load-bearing wall made of brick, stone or concrete using the included fixings. Detailed step-by-step instructions are available on our instructions page. The installation takes approximately 15 minutes.
What tools do I need to mount the bike hanger?
To mount a BOTL Amsterdam bike hanger you will need: a power drill with a concrete drill bit (8 mm or 10 mm), a spirit level, a screwdriver, a pen or pencil, and a multi-purpose digital detector to locate any electric cables or water pipes behind the wall.
What is the maximum weight capacity of the bike hanger?
Bike Hanger #1 and Bike Hanger #2 are weight-tested to hold up to 12.5 kg. This covers the vast majority of road bikes, city bikes and gravel bikes. For heavier bikes such as e-bikes, please contact us at info@botlamsterdam.com before ordering.
Which wall types are compatible with the BOTL bike hanger?
The BOTL bike hanger is compatible with load-bearing walls made of brick, concrete or stone. It is not suitable for plasterboard, hollow walls or stud walls without additional reinforcement. If you are unsure about your wall type, we recommend consulting a professional.
Orders & Delivery
Can I track my order?
Yes. Once your order has been shipped, we will send you an email containing your Track & Trace code so you can follow your parcel in real time.
Can I cancel my order?
You can cancel your order as long as a Track & Trace code has not yet been issued. Please email info@botlamsterdam.com as soon as possible with your order number to request a cancellation.
What should I do if my order arrives damaged or incomplete?
Please contact us at info@botlamsterdam.com with your order number and a photo of the damage or missing items. We will resolve the issue as quickly as possible.
What is the expected delivery time?
Delivery times vary by product, as some items require a final finishing treatment before dispatch. You can find the estimated delivery time for each product on its product page. If you need your order urgently, please reach out to info@botlamsterdam.com before placing your order.
What are the shipping costs?
Shipping is free for orders delivered within the Netherlands. For international orders, shipping costs are calculated at checkout based on your country of delivery. You can view the exact cost by adding a product to your cart and selecting your country.
Returns & Refunds
What is the return period?
You may return unused and undamaged BOTL Amsterdam products within 14 days of delivery. Items must be returned in their original packaging to ensure they are not damaged in transit.
How do I return a product?
To start a return, send an email to info@botlamsterdam.com with your order number and the reason for your return. Once we receive the item in its original, undamaged packaging, we will process your refund. Please note that return shipping costs are at the customer's expense and are non-refundable. You are responsible for the parcel until it reaches us, so always retain proof of postage.
Payment & Availability
What payment methods does BOTL Amsterdam accept?
We accept iDEAL, PayPal, Klarna Afterpay, Visa, Mastercard and American Express.
Are BOTL Amsterdam products available in physical stores?
BOTL Amsterdam currently operates exclusively online via botlamsterdam.com, Etsy and Bol.com. If you are a retailer interested in stocking our products, please contact us at info@botlamsterdam.com.
Sustainability
Is BOTL Amsterdam a sustainable brand?
Sustainability is a core part of how BOTL Amsterdam designs and makes its products. Every bike hanger is made from FSC-certified European oak, meaning the wood comes from responsibly managed forests in Europe where harvested trees are replanted. By sourcing locally within Europe, we keep transport distances short and our carbon footprint low.
We use no plastic in our products or packaging. All fixings and hardware are metal, and the natural oil finish we apply to the wood is free from harmful chemicals. Our products are built to last for many years, which means fewer replacements and less waste over time.
Where does the oak used in BOTL products come from?
All oak used in BOTL Amsterdam products is FSC-certified and sourced from sustainably managed forests in Europe. FSC certification guarantees that the wood is harvested responsibly, with respect for ecosystems, local communities and the long-term health of the forest.