Product & mounting

How do I use a BOTL Amsterdam bike hanger?

A BOTL Amsterdam bike hanger is a handmade wooden wall mount designed to hold a bicycle up to 12.5 kilograms. The hanger can also be used as a decorative ledge for plants, photo frames or bike accessories. For inspiration, visit our Instagram page or search #BOTLAmsterdam.

How do I mount a BOTL bike hanger on the wall?

BOTL bike hangers must be mounted on a load-bearing wall made of brick, stone or concrete using the included fixings. Detailed step-by-step instructions are available on our instructions page. Installation takes approximately 15 minutes.

What tools do I need to mount the bike hanger?

To mount a BOTL Amsterdam bike hanger you will need: a power drill with a concrete drill bit (8 or 12 mm), a spirit level, a screwdriver, a pen or pencil, and a multi-purpose digital detector to locate any electric cables or water pipes behind the wall.

What is the maximum weight capacity of the bike hanger?

All BOTL Amsterdam hangers are weight-tested to hold up to 12.5 kg. This covers the vast majority of road bikes, city bikes and gravel bikes. 

Which wall types are compatible with the BOTL bike hanger?

The BOTL bike hanger is compatible with load-bearing walls made of brick, concrete or stone. If you are unsure about your wall type, we recommend consulting a professional.

Orders & Delivery

Can I track my order?

Yes. Once your order has been shipped, we will send you an email containing your Track & Trace code so you can follow your parcel in real time.

Can I cancel my order?

You can cancel your order as long as a Track & Trace code has not yet been issued. Please email info@botlamsterdam.com as soon as possible with your order number to request a cancellation.

What should I do if my order arrives damaged or incomplete?

Please contact us at info@botlamsterdam.com with your order number and a photo of the damage or missing items. We will resolve the issue as quickly as possible.

What is the expected delivery time?

Orders are dispatched within one to three business days. If you need your order urgently, please email info@botlamsterdam.com before ordering.

What are the shipping costs?

Shipping is free to the Netherlands, Belgium and Germany. For all other countries, shipping costs are calculated at checkout.

Returns & Refunds

What is the return period?

You may return unused and undamaged BOTL Amsterdam products within 14 days of delivery. Items must be returned in their original packaging to ensure they are not damaged in transit.

How do I return a product?

To start a return, send an email to info@botlamsterdam.com with your order number and the reason for your return. Once we receive the item in its original, undamaged packaging, we will process your refund. Please note that return shipping costs are at the customer's expense and are non-refundable. You are responsible for the parcel until it reaches us, so always retain proof of postage.

Payment & Availability

What payment methods does BOTL Amsterdam accept?

We accept iDEAL, PayPal, Klarna Afterpay, Visa, Mastercard and American Express.

Are BOTL Amsterdam products available in physical stores?

BOTL Amsterdam currently operates exclusively online via botlamsterdam.com, Etsy and Bol.com. If you are a retailer interested in stocking our products, please contact us at info@botlamsterdam.com.

Sustainability

Is BOTL Amsterdam a sustainable brand?

Our bike hangers are made from European oak and beech, and our laptop stand from bamboo. Our products and packaging are plastic-free, apart from the wall plugs, for which there’s no good alternative yet.