INFORMATION

How do I use my BOTL Amsterdam bike hanger?

You can use a Bike On The Ledge #1 or #2 (weight tested: 12.5 kg) as a bike hanger or small book ledge. Decorate it with pot plants, photo frames or your bike kit. For inspiration, please have a look at our Instagram page #BOTLamsterdam.

How do I mount my bike hanger on the wall?

For detailed instructions, please see our Mounting Instructions page or refer to each product's description. https://www.botlamsterdam.com/mounting-instructions/

What tools do I need?

You will need: - A power drill, with a concrete screw of 8mm or 10mm - A spirit level - A screw driver - A pen or pencil - A multi-purpose digital detector for detecting electric water cables or water pipes

MY ORDER & DELIVERY

Can I track my order?

After sending the products, we will send you an email with the specific track & trace code.

Can I cancel my order?

Cancelling an order is only possible before a Track & Trace code has been sent. Please send an email to info@botlamsterdam.com as quickly as possible.

What do I do if my order is partly delivered or damaged?

Please contact us on info@botlamsterdam.com

What is the return period?

You can return BOTL Amsterdam products within fourteen days after delivery. Products need to be sent in the original packaging to assure they are not to be damaged in transport.

How can I return my product?

Please send an email with your order number and the reason for the return shipment to info@botlamsterdam.com. The products can be sent back to Vierwindenstraat 33, 1013LA, Amsterdam, the Netherlands. You will receive your refund once the product has been received in its original packaging (in undamaged condition). Please note packages must be returned prepaid. The cost of returning products is not refunded. Please note that when sending a return, the parcel is your responsibility until it reaches us. Always retain proof of postage.

What is the expected delivery time?

Depending on your order, some products might still need a final treatment. Therefore, please have a look at the expected delivery time in the ‘product section’. If you need your product urgently, please reach out to us on info@botlamsterdam.com.

What are the shipping costs?

These costs are shown when your item is in your shopping basket, after having selected your country of residence.

PAYMENT & AVAILABILITY

What payment methods are available?

You can pay via IDEAL, PayPal, Klarna Afterpay or creditcard.

Are BOTL Amsterdam products available in-store?

We are currently only operating online. If you are a retailer and interested in selling our products in our store, please contact us via info@botlamsterdam.com
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