Frequently Asked Questions
How do I use my BOTL Amsterdam bike hanger?
You can use a Bike On The Ledge #1 or #2 (weight tested: 12.5 kg) as a bike hanger or small book ledge. Decorate it with pot plants, photo frames or your bike kit. For inspiration, please see our Instagram #BOTLamsterdam
How do I mount my bike hanger on the wall?
For detailed instructions, please see our instructions page or refer to each product's description.
What tools do I need to mount my bike hanger?
You will need: A power drill, with a concrete screw of 8mm or 10mm, spirit level, screw driver, pen or pencil and multi-purpose digital detector for detecting electric water cables or water pipes.
MY ORDER & DELIVERY
Can I track my order?
After sending the products, we will send you an email with the specific track & trace code.
Can I cancel my order?
Cancelling an order is only possible before a Track & Trace code has been sent. Please send an email to firstname.lastname@example.org as quickly as possible.
What do I do if my order is partly delivered or damaged?
Please contact us on email@example.com
What is the return period?
You can return unused and undamaged BOTL Amsterdam products within fourteen days after delivery. Products need to be sent in the original packaging to assure they are not to be damaged in transport.
How can I return my product?
Please send an email with your order number and the reason for the return shipment to firstname.lastname@example.org. The products can be sent back to Randolf de Jagerlaan 30, 6721PR, Bennekom, the Netherlands. You will receive your refund once the product has been received in its original packaging (in an undamaged condition). Please note packages must be returned pre-paid. The cost of returning products will not be refunded. Please note that when sending a return, the parcel is your responsibility until it reaches us. Always retain proof of postage.
What is the expected delivery time?
Depending on your order, some products might still need a final treatment. Therefore, please have a look at the expected delivery time in the ‘product section’. If you need your product urgently, please reach out to us on email@example.com.
What are the shipping costs?
These costs are shown when your item is in your shopping basket, after having selected your country of residence.
PAYMENT & AVAILABILITY
What payment methods are available?
You can pay via IDEAL, PayPal, Klarna Afterpay or creditcard.
Are BOTL Amsterdam products available in-store?
We are currently only operating online. If you are a retailer and interested in selling our products in our store, please contact us via firstname.lastname@example.org